How to Delete Your Account
You can delete your account directly from the Simodi Gold mobile application by following these steps:
- Open the Simodi Gold application.
- Log in to your account.
- Navigate to Profile > Settings.
- Select Delete Account.
- Review the information provided and confirm your request.
Your account deletion request will be processed according to our data retention and compliance policies.
What Data Will Be Deleted
When you delete your account, the following information will be permanently removed from our active systems:
- User profile information
- Personal account details
- Application preferences and settings
- Stored user-generated data associated with your account
Data That May Be Retained
Certain information may be retained where required by applicable laws, regulations, anti-money laundering (AML) requirements, know-your-customer (KYC) obligations, fraud prevention measures, dispute resolution processes, accounting requirements, or other legitimate legal and business purposes.
Any retained information will be securely stored and used only for the purposes required by law.
Processing Time
Account deletion requests are initiated immediately upon confirmation. Complete removal from active systems may take up to 30 days. Information retained for regulatory or legal compliance purposes will be retained only for the period required by applicable laws and regulations.
Need Assistance?
If you are unable to access your account or require assistance with account deletion, please contact our support team:
Email: customersupport@simodigold.com
We will respond to your request as soon as possible.
Contact Information
SIMODI GOLD FZCO
Website: simodigold.com
Support Email: customersupport@simodigold.com
Last Updated: June 2026